In a clear and open way Make a profile to get access to special slots, table games, and progressive jackpots. Make sure your personal information is correct, because you need to verify it before you can deposit $, withdraw $ winnings, or manage your $ balance. Everyone who uses this platform must be at least 18 years old and live in a place where it is legal. You can only register once. If you share or duplicate your profile, you could lose your $ and get suspended.
Putting money in and taking money out: You can deposit money into $ using bank transfers, e-wallets, or cards. Withdrawals in $ follow standard compliance and may require identity checks. The time it takes to process them depends on the method used.
Bonuses: There are rules that apply to promotions and free spins. Before you accept a bonus, make sure you know what the requirements are. Some bonuses won't let you withdraw your winnings until you've played through them.
Keeping your account safe: Keep your login information safe and let support know right away if you think someone else has access. Profiles will be blocked and any $ in question will be lost if they are misused or used for fraud.
We encourage responsible entertainment. You can set $ limits, self-exclusion, or cooling-off periods right from your account settings. You agree to these terms and conditions and to get updates from time to time when you register and play. If you need help that is specific to you, you can chat or email customer support.
Registration Requirements And Player Eligibility
Only individuals aged 18 or older may open an account unless the legal age in your jurisdiction is higher. During the sign-up process, proof of age will be checked. If you try to lie about your age or identity, you will be suspended right away and may lose your money.
Steps For Verifying Your Identity
- Give a government-issued photo ID that is real, like a passport, driver's license, or national ID card.
- You need to show proof of your address, like a recent utility bill or bank statement from the last three months.
- Accept verification checks as required by law in Canada.
Limitations On Accounts
- Multiple profiles by the same individual are prohibited.
- Any duplicate accounts will be closed, and balances may be forfeited.
- Access is limited to users residing in regions where participation is lawful.
- It is up to users to make sure they are eligible under local laws.
- People who sign up must use their real names and correct information about themselves. If you give false information, your account will be cancelled.
- Customers can only use their own accounts.
- You can't let someone else use your $ for deposits or anything else.
- Do not share your login information with anyone else; doing so is against the rules.
- People who are politically exposed persons (PEP) or on restricted lists in Canada may have to go through extra screening or be barred from participating.
- When the user has met all of the requirements, they will have full access to their account, including the ability to deposit and withdraw $.
Deposit And Withdrawal Rules At Canadian Platform
- Always check the minimum transfer limit, which is 10 $ per transaction.
- Customers must only use payment methods that are registered in their own name for each payment.
- There are no circumstances under which third-party transfers are allowed.
- When you ask to withdraw money, make sure the information on your account matches your request.
- Before any $ are released, random verification steps, like asking for documents, can be taken.
- Customers might need to show valid ID, proof of address, and proof of payment source.
- Different methods have different processing times: E-wallets usually finish in less than 24 hours, while bank transactions and card payouts can take 2 to 5 business days. There may be delays on weekends and holidays.
- Remember that maximum withdrawal limits may be in place every day, week, or month, depending on your situation and the laws in your area.
- Requests that go over these limits will be denied or put off until the person is eligible again.
- To stop people from abusing payment methods, platform policy says that deposited amounts must be wagered or used before you can request a cashout.
- If you don't meet the requirements or if you play in a way that isn't normal, you may lose your administrative fees.
- All payments are conducted in $. If you deposit money in a way other than $, the currency will automatically change at the current rates, and you may have to pay extra fees to the bank or processor.
- Verification must be done successfully in order to get full access to withdrawals.
- Unverified accounts may not be able to use withdrawal functions until management has received and reviewed all requested information.
Terms For Bonuses, Betting, And Promotional Offers
- Before you play, make sure to turn on any promotions in your account dashboard. Rewards are not given out after the fact.
- Unless otherwise stated, each incentive has a specific rollover requirement, which is usually 60 times the initial value. For instance, if you want to turn a 100 $ welcome package into real money, you need to play through 6,000 $ on eligible games.
- You can only use promotional funds on certain games, as explained in the details of each offer.
- Some types of games, like table games, may only count for a small percentage—usually 10% or less—toward clearing requirements.
- To make the most progress, always check the game weighting of each offer.
- Users have to finish the rollover in 2 to 4 weeks, depending on the details of the campaign. The account will automatically delete expired promotional balances.
- You can't combine more than one offer at a time unless you have permission to do so, and you can only use one active bonus at a time.
- Most of the time, the most you can convert from promotional balances is five times the original reward. If you try to convert more than that, the extra money is taken away before it can be moved to withdrawable $.
- Single stake amounts usually can't be more than 10 $ per round, and there is an active promotion to stop people from abusing the system.
- Customers who want to take out money they deposited before the rollover is finished lose all of their promotional balances and any gains that come from them.
- In this case, asking for a withdrawal will immediately remove any remaining offer allocations.
- You may need to prove your identity before you can get your promotional gains.
- People who live in Canada should make sure they follow the rules in their area. Offers may not be valid or may be limited in some areas.
- Without warning, all campaign parameters may change to keep up with new rules or to meet the needs of the business.
Account Safety, Privacy, And Playing Responsibly
- To keep your account as safe as possible, turn on two-factor authentication.
- Make sure your password has a mix of uppercase letters, numbers, and symbols every time.
- Never give your login information to anyone, even support staff. Update it every three months.
- We use 256-bit SSL protocol to encrypt all of your personal and payment information, which is required by strict Canada data protection laws.
- Customer records are kept on separate servers that only certain staff members can see.
- If any unauthorised access attempts are found, the account will be locked right away and the user will be notified through registered communication channels.
- Deactivate unused payment methods to minimize the risk of exposure.
- Always log out of your account after sessions, especially on shared devices.
- Report suspected phishing or suspicious emails through the official helpdesk link provided within your account dashboard.
- You can find self-exclusion and cooling-off periods right in the account settings menu.
- Customers can quickly set their own deposit limits, session times, and total loss limits, starting right away after they confirm.
- You can get help with problem gambling through live chat, phone, and links to licensed local organisations that care about players' well-being.
- The account holder can always see and export their transaction history, which includes all deposits to $ and withdrawals. This is for transparency and control.
- No marketing or promotional materials are sent without explicit, revocable consent.
- Data retention periods comply with Canada regulator requirements, ensuring user rights to delete or amend personal data on request.
Policies For Resolving Disputes And Helping Customers
Customers who have problems with transactions or their accounts should contact customer support through live chat or the official email address in the help section. For a quick review, include all relevant paperwork and clearly explain the problem.
How To Handle A Dispute
- You will get a response to all of your questions within 24 hours.
- Support specialists aim to provide a thorough response or resolution within 72 hours, barring exceptional circumstances requiring further investigation.
- If the provided solution is unsatisfactory, escalation to a supervisor is available upon request.
- Maintain all correspondence for verification purposes.
Alternative Resolution
If a dispute remains unresolved after internal review, users may escalate the matter to an independent third-party adjudication service, as permitted by local gaming authorities. The help section has information and steps for escalating issues, as well as links to the right regulatory bodies.
You can get help with technical problems, questions about payments in $, bonus questions, or responsible gaming concerns from customer support at any time of day or night. We encourage Canadian account holders to ask for help in their own language whenever possible. This will help make sure that everyone understands what is going on during the resolution process.
